Newest Module Focuses on Measuring Service Profitability
KENNESAW, Ga.— Yamaha Marine Group announced today the launch of the third and final installment in its new Service Management Workshop Online Training Series. The newest module of the series, Service Management Workshop: Measuring Service Profitability & Performance, is available now through Yamaha Marine University™ online (YMU Online). The first two installments of the series launched earlier this spring and are also available through YMU Online.
This third module rounds out the training series by focusing on specific measurements that can be used to gauge the profitability and efficiency of marine service departments. The simple math covered in this module can be used to track technician productivity, service absorption, effective labor rate, leaks of profitability, and more. Additionally, each module in the online training series includes a self-assessment guide that will help dealers apply the lessons of the training within the unique context of their own stores. The final module’s self-assessment guide aims to help dealers apply specific measurements in order to identify new methods of increasing profitability and productivity.
“We are very excited about the entire Service Management Workshop online training series, and hope our dealers will find the lessons in the series both helpful and easy to implement within the context of their own stores,” said Martin Peters, Manager, Marine Dealer Education. “We highly recommend the final module in the series, and believe the specific measurements highlighted in the training will help dealers find new ways to boost their profitability and productivity.”
Each module in the series makes the valuable lessons of Yamaha’s popular Service Management Workshop live training available online to dealers across the country. Yamaha dealers can access all three service management workshop modules along with additional product and business training modules through YMU Online.
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Yamaha Marine products are marketed throughout the United States and around the world. Yamaha Marine Group, based in Kennesaw, Ga., supports its 2,000 U.S. dealers and boat builders with marketing, training and parts for Yamaha’s full line of products and strives to be the industry leader in reliability, technology and customer service. Yamaha Marine is the only outboard brand to have earned NMMA®’s C.S.I. Customer Satisfaction Index award every year since its inception. Visit www.yamahaoutboards.com.
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